Founded in 1979, PolyExpert is a small manufacturing company in Laval that is determined to propel the development of innovative plastic films that are essential to our lives, without leaving any trace. Recently, it invested in a plastic scrap recycling line in order to be self-sufficient in post-industrial recycled material. Involved in sustainable development and certified EcoresponsibleTM level 3, it takes concrete actions to reduce its ecological footprint.e.
The position to be filled
To support our development, PolyExpert is currently looking for a candidate who wishes to be part of a dynamic, results-oriented team focused on customer service, for the position of CUSTOMER SERVICE REPRESENTATIVE (CSR).
Reporting to the Vice President of Business Development, Sales and Marketing, you will act as a resource person for our clients. You will also be the communication link between our customers and the various departments of production, operations, logistics and research and development.
The challenges of this position are
- Manage client portfolios, efficiently responding to clients via phone & email.
- Perform order entry and follow up with internal departments (production & logistics)
- Verify all details on orders price, delivery, packing etc.
- Manage all communication with customers effectively
- Provide excellent service and support to Customers & sales
- Provide administrative support to the Account Manager.
The position is for you if you recognize yourself in this profile
- 3-5 years of B2B experience in customer service;
- Focused on quality and customer satisfaction.
- Team playing ability to easily liaise with Sales, customers, Production, logistics & credit.
- Excellent communication skill
- French, spoken and written, advanced level / English, spoken and written, intermediate level;
- Good knowledge of Excel and MS Office suite.
If you are committed and self-directed, enjoy learning and managing multiple priorities, are systematic in data entry and organized, we would love to meet you!
We are located in the Laval industrial park and are accessible by bus from the Laval metro stations. Dedicated bike storage for active transportation.
We thank in advance all people who will apply. Only those who correspond to our needs will be contacted. We subscribe to the principle of employment equity and offer equal employment opportunities to all.
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